Billing Terms & Conditions

Milenzio Billing Terms & Conditions

By placing an order with Milenzio, you authorise us to charge your selected payment method for the total displayed at checkout, including product prices, applicable taxes, shipping charges, discounts, and any fees shown before payment.

  • Currency: Our store prices are displayed in USD. Review the final currency and amount at checkout before submitting payment.
  • Payment authorisation: Payment is authorised and captured at purchase unless the checkout page states otherwise.
  • Accurate billing details: Customers are responsible for providing complete and accurate billing and contact information.
  • Order review: We may review, hold, or cancel orders that appear incomplete, fraudulent, unauthorised, or affected by a pricing or checkout error.
  • Shipping and taxes: Shipping charges and any taxes or fees collected at checkout are included in the final total shown before payment. See our Shipping Policy for shipping rates and the free-shipping threshold.
  • Refunds: Approved refunds are issued to the original payment method according to our Return & Refund Policy. Eligibility, return shipping costs, and any refund exclusions are explained in that policy.

Available payment options are described on our Payment Methods page and shown at checkout.

Business Information

Legal business name: SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED
Trading name / DBA: MILENZIO
Country of registration: Hong Kong
Business address: Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

Billing Support

Email: official@milenzio.com
Customer support hours: Monday-Friday, 09:00-18:00 HKT (UTC+8)
Website: https://www.milenzio.com

Response time: We aim to respond to customer inquiries within 1-2 business days. For an existing order, please include your order number.