Shipping Policy

Last updated: September 20, 2026

This Shipping Policy explains where we ship, order processing time, estimated delivery time, Standard Shipping costs, tracking, taxes, duties, and what to do if a package is delayed, lost, damaged, or returned.

This policy applies to the Milenzio online store at https://www.milenzio.com.

This policy is provided by Milenzio, operated by SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED. Business address: Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong. Email: official@milenzio.com.

Shipping Destinations

We ship to the United States and to other supported countries and regions available at checkout. Shipping availability may vary by destination, product availability, warehouse location, and checkout configuration. If a destination is not available at checkout, we are currently unable to ship there.

Order Processing Time

Orders are usually processed within 2-3 days.

Processing time includes order review, payment review, quality check, packing, and preparation before dispatch. Processing time is in addition to the shipping transit time shown below.

During holidays, promotional events, severe weather, carrier disruption, customs disruption, or other high-volume periods, processing may take longer than usual.

Shipping Rates and Delivery Timeframes

Estimated Standard Shipping transit time for the supported destinations below is 5-10 business days after order processing.

Shipping Region	Orders Under USD 69.00	Orders of USD 69.00 or More
United States	USD 5.90	Free
Asia	USD 5.90	Free
Australia and New Zealand	USD 5.90	Free
Canada, Mexico and Brazil	USD 6.90	Free
Europe - Group 1	USD 6.90	Free
Europe - Group 2	USD 7.90	Free
Middle East	USD 9.90	Free

Destinations in Each Shipping Region

• United States: United States.
• Asia: Hong Kong, Japan, South Korea, Malaysia, Singapore, Indonesia, Macao, Philippines, Thailand, Taiwan, Vietnam.
• Australia and New Zealand: Australia, New Zealand.
• Canada, Mexico and Brazil: Canada, Brazil, Mexico.
• Europe - Group 1: Austria, Czechia, Germany, Denmark, Spain, France, United Kingdom, Italy, Poland, Portugal, Sweden, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Serbia, Slovenia, Slovakia.
• Europe - Group 2: Belgium, Switzerland, Finland, Ireland, Netherlands, Norway, Cyprus, Croatia, Luxembourg, Malta.
• Middle East: United Arab Emirates, Israel, Bahrain, Kuwait, Qatar, Saudi Arabia.

Milenzio currently offers Standard Shipping only. Express Shipping is not offered.

Estimated delivery times reflect typical transit under normal conditions and are not guaranteed delivery dates. Actual delivery may take longer during peak seasons, promotional events, holidays, severe weather, regional disruption, customs clearance delay, carrier disruption, incorrect address issues, or other circumstances beyond our reasonable control.

Shipping Charges and Currency

We use a fixed Standard Shipping rate for each supported destination group shown above. Orders of USD 69.00 or more qualify for free Standard Shipping to those destinations. The applicable rate and eligibility for your order are shown at checkout.

Shipping charges are shown at checkout in USD unless another available checkout option is displayed. All applicable shipping, delivery, handling, carrier, or logistics charges will be disclosed before checkout is completed. We do not intentionally add hidden shipping fees after purchase.

Taxes, Duties, and Import Charges

Taxes, duties, and import charges may vary by destination and applicable law.

If taxes, duties, or import charges are collected at checkout, they will be shown before you place your order. If certain charges are not collected at checkout and are required by the destination country, the customer may be responsible for those charges unless applicable law states otherwise.

Carriers and Tracking

Orders may be shipped through domestic or international logistics partners selected based on destination, product type, warehouse location, shipping lane, and order weight.

When your order ships, you will receive a shipping confirmation email with tracking information where available. Tracking updates may take 24-72 hours to appear after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed delivery, return-to-sender events, or lost packages caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If you notice an address error, contact us immediately at official@milenzio.com. We cannot guarantee address changes after an order has entered processing or shipment.

Delayed, Lost, or Returned Packages

If tracking shows an unusual delay or possible loss, contact us at official@milenzio.com with your order number.

If a package is returned to sender due to an incorrect address, refused delivery, failure to collect, or a customs issue caused by the customer, we may deduct the original shipping cost, return shipping cost, or other carrier fees from any refund where permitted by law.

Damaged Packages

1. Take photos or video of the outer packaging and product condition.
2. Keep the packaging until the case is resolved.
3. Contact us within 48 hours of delivery at official@milenzio.com with your order number and evidence.

Contact

For shipping questions, email official@milenzio.com with your order number.

Response time: We aim to respond to customer inquiries within 1-2 business days. Customer support hours: Monday-Friday, 09:00-18:00 HKT (UTC+8).