Privacy Policy

Last updated: September 20, 2026

This Privacy Policy explains how Milenzio collects, uses, discloses, and protects personal information when you visit https://www.milenzio.com, create an account, place an order, contact us, or otherwise interact with our online store.

Who Operates This Store

Milenzio is operated by SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED.

Legal business name: SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED
Trading name / DBA: MILENZIO
Country of registration: Hong Kong
Business address: Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

You can contact us at official@milenzio.com.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information such as name, email address, phone number, billing address, and shipping address.
• Order information such as products purchased, order number, delivery status, returns, exchanges, and customer service messages.
• Payment-related information processed by Shopify and payment partners. We do not store full card numbers.
• Device and browsing information such as IP address, browser type, device identifiers, pages viewed, referring URLs, cookies, and similar technologies.
• Account information if you create or use a customer account.

How We Use Information

We use personal information to operate the store, process orders, provide customer support, arrange shipping, handle returns and refunds, prevent fraud, improve our services, comply with legal obligations, and communicate with customers about orders or store updates.

Sharing of Information

We may share information with service providers that help us operate the store, including Shopify, payment processors, shipping and logistics partners, analytics providers, fraud prevention providers, customer support tools, and professional advisors.

We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer where permitted by law.

Cookies and Similar Technologies

Our store may use cookies and similar technologies for checkout, account login, security, analytics, advertising, preferences, and site performance. You can manage cookie settings through your browser, but some store functions may not work correctly if cookies are disabled.

Shopify

Our store is hosted on Shopify. Shopify processes personal information as part of providing the ecommerce platform, checkout, payment, security, analytics, and related services. Shopify's privacy information is available through Shopify's official privacy resources.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. To make a request, contact official@milenzio.com. We may need to verify your identity before processing a request.

Data Retention

We keep personal information only as long as reasonably needed for store operations, customer support, legal compliance, accounting, dispute resolution, fraud prevention, and legitimate business records.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Because we operate online and use service providers in different locations, personal information may be processed in China, Hong Kong, the United States, Canada, and other jurisdictions where our service providers operate.

Children

Our store is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact

For privacy questions or requests, contact official@milenzio.com, or write to SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED, Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong.

Response time: We aim to respond to customer inquiries within 1-2 business days. Customer support hours: Monday-Friday, 09:00-18:00 HKT (UTC+8).