Contact Milenzio

Contact us for help with Milenzio orders, footwear sizing, shipping, returns, exchanges, or billing.

Customer Support

Email: official@milenzio.com
Customer support hours: Monday-Friday, 09:00-18:00 HKT (UTC+8)
Website: https://www.milenzio.com

Response time: We aim to respond to customer inquiries within 1-2 business days. For an existing order, please include your order number.

Business Information

Legal business name: SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED
Trading name / DBA: MILENZIO
Country of registration: Hong Kong
Business address: Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

Product and Sizing Questions

Open the Size Chart link on the product page for that style's sizing information. You can also read our Footwear Size Guide. If you need help, send us the product name, your usual shoe size and sizing system, and your measurements with the units used.

Returns and Exchanges

Please review our Return & Refund Policy and contact us for approval before sending anything back. Unapproved returns may not be accepted or processed.

Shipping rates and estimated delivery times are explained in our Shipping Policy. For tracking help, visit Track Your Order.