Return & Refund Policy

Last updated: September 20, 2026

We want customers to shop with confidence at Milenzio. This Return & Refund Policy explains when products can be returned or exchanged, who pays return shipping, how refunds are processed, and which items may be excluded.

Return Window

You may request a return or exchange within 30 days after delivery.

To start a return or exchange, contact official@milenzio.com before shipping anything back. Returns sent without prior approval may not be accepted or processed.

Return Conditions

To be eligible for return, items must be:

• Unused, unworn, unwashed, and in resaleable condition.
• Returned with original packaging, tags, labels, accessories, shoe boxes, dust bags, and inserts where applicable.
• Free from stains, odor, wear, creasing, scratches, scuffs, sole wear, damage, missing parts, alteration, washing, or other signs of use.

Footwear

Shoes, sneakers, boots, and elevator footwear may be returned only if they meet the return conditions above and have been tried on indoors on a clean surface.

Footwear showing outdoor wear, sole wear, creasing, stains, odor, scuffs, damage, missing accessories, or alteration may not be accepted.

Return Shipping

Customers are responsible for return shipping unless the return is caused by our error, the item arrives damaged or defective, or applicable law requires otherwise.

If we provide a prepaid return label for a return where the customer is responsible for return shipping, the return shipping cost may be deducted from the refund. The deduction will be disclosed before the label is issued.

Items That May Not Be Returnable

For hygiene, safety, resale, and transaction reasons, the following items may not be returnable unless they arrive damaged, defective, or wrong:

• Items showing wear, use, damage, odor, stains, scratches, missing parts, or altered condition.
• Items missing original packaging, tags, labels, accessories, shoe boxes, dust bags, or inserts required for resale.
• Gift cards, digital products, downloadable products, or products clearly marked as final sale before checkout.

How to Start a Return or Exchange

1. Email official@milenzio.com within 30 days after delivery.
2. Include your order number, the item involved, the reason for the request, and supporting photos or video where relevant.
3. Wait for our approval and return instructions before shipping anything back.
4. Ship the approved return within 7 days of approval unless we provide different written instructions.

Refunds

Approved refunds are issued to the original payment method.

Once an approved return is received and inspected, we will notify you of the refund decision. If approved, the refund will be processed to the original payment method within 7 business days after inspection.

Banks and payment providers may take additional time to post the refund to your account.

Original shipping fees, return postage, handling fees, duties, and similar charges may be non-refundable unless the return is caused by our error or required by law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at official@milenzio.com.

We cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment. If an order has already shipped, this policy will apply.

Return Address

SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED
Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

Store Operator

Legal business name: SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED
Trading name / DBA: MILENZIO
Country of registration: Hong Kong
Business address: Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

Contact

Questions about returns, exchanges, or refunds should be sent to official@milenzio.com.

Response time: We aim to respond to customer inquiries within 1-2 business days. Customer support hours: Monday-Friday, 09:00-18:00 HKT (UTC+8).