Terms of Service

Last updated: September 20, 2026

Overview

These Terms apply to the Milenzio online store at https://www.milenzio.com.

This website is operated by SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED. Throughout the site, the terms "we", "us", and "our" refer to Milenzio and SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED Milenzio offers this website, including all information, tools, products, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, creating an account, placing an order, or purchasing something from us, you engage in our services and agree to be bound by these Terms of Service, including additional terms and policies referenced here or available by hyperlink.

Our store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell products and services to you.

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for any minor dependent to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or misuse any portion of the website, services, products, or content without express written permission from us.

Product Information

Milenzio currently focuses on footwear, including elevator shoes, sneakers, boots, and other everyday styles. Our product range may expand over time to include apparel, accessories, eyewear, and other thoughtfully selected lifestyle products.

We make reasonable efforts to display product titles, descriptions, images, prices, colors, measurements, materials, availability, and shipping information accurately.

Actual product appearance may vary due to screen settings, lighting, production batches, material characteristics, color, texture, sizing tolerances, measurement methods, and other normal differences.

Customers are responsible for reviewing product descriptions, dimensions, size guidance, care instructions, warnings, product photos, color options, and all other product information before purchase and use.

Pricing, Payment, and Promotions

Prices are shown in USD unless another available checkout option is displayed.

The final order total, including product price, shipping charges, taxes, and applicable fees collected by us, will be shown before checkout is completed.

Available payment options may include Shop Pay, Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, and Google Pay. The methods available for your order are shown at checkout and may vary by location, device, and payment-provider eligibility.

Promotions, discounts, coupon codes, and sale prices may be subject to additional terms and may change or end at any time. We do not guarantee that any promotional offer will remain available after it expires, sells out, or is withdrawn.

We reserve the right to correct pricing errors, cancel orders affected by errors, and update product or promotion information where permitted by law.

Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information.

You agree to promptly update account and payment information so we can complete transactions and contact you when needed.

We may refuse, limit, or cancel orders that appear fraudulent, unauthorized, placed by resellers, or otherwise inconsistent with our policies.

Shipping, Returns, and Refunds

Shipping is governed by our Shipping Policy.

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review both policies before placing an order.

Third-Party Tools and Links

We may provide access to third-party tools or links. Third-party tools and websites are not controlled by us and are provided "as is" where applicable. Your use of third-party tools or websites is at your own risk.

User Comments, Feedback, and Submissions

If you send ideas, suggestions, feedback, reviews, photos, or other submissions, you agree that we may use, edit, publish, translate, and distribute them where permitted by law and our Privacy Policy.

You agree that your submissions will not violate any third-party rights, contain unlawful or abusive material, or include viruses or malware.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website or services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, sizing information, or other information.

We reserve the right to correct errors, update information, or cancel orders if information is inaccurate, including after an order has been submitted, where permitted by law.

Prohibited Uses

• For unlawful purposes.
• To violate laws or regulations.
• To infringe intellectual property rights.
• To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate.
• To submit false or misleading information.
• To upload viruses or malicious code.
• To collect or track personal information of others.
• To spam, phish, scrape, crawl, or interfere with security features.
• For obscene, abusive, fraudulent, or unauthorized activity.

We may terminate access for violations.

Disclaimer of Warranties and Limitation of Liability

The website, services, and products are provided "as is" and "as available" except as expressly stated by us or required by law.

We do not guarantee that the services will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by law, Milenzio, SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED, and their directors, officers, employees, affiliates, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.

Indemnification

You agree to indemnify and hold harmless Milenzio, SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED, and their affiliates, officers, directors, agents, contractors, service providers, and employees from claims arising out of your breach of these Terms, misuse of the services, or violation of law or third-party rights.

Severability

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions remain valid and enforceable.

Termination

These Terms remain effective unless terminated by you or us. You may stop using the services at any time. We may terminate or restrict access if we believe you violated these Terms.

Governing Law

These Terms and any separate agreements shall be governed by the laws of Hong Kong, without regard to conflict-of-law rules, unless applicable consumer protection law requires otherwise.

Changes to Terms

We may update or replace these Terms from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of the services after changes are posted means you accept the revised Terms.

Contact Information

Legal business name: SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED
Trading name / DBA: MILENZIO
Country of registration: Hong Kong
Business address: Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

Email: official@milenzio.com

Response time: We aim to respond to customer inquiries within 1-2 business days. Customer support hours: Monday-Friday, 09:00-18:00 HKT (UTC+8).