FAQ

Milenzio Frequently Asked Questions

Orders and Shipping

How long does shipping take?
Orders are usually processed in 2-3 days. Standard shipping to supported destinations usually takes 5-10 business days after processing under normal carrier conditions. Estimates are not guaranteed delivery dates. See our Shipping Policy.

When is shipping free?
For eligible orders of US$69 or more, standard shipping is free. Orders below US$69 have a fixed Standard Shipping charge based on the destination: US$5.90 for the United States, supported Asian destinations, Australia and New Zealand; US$6.90 for Canada, Mexico, Brazil and Europe Group 1; US$7.90 for Europe Group 2; and US$9.90 for supported Middle Eastern destinations. See the Shipping Policy for the complete country and region list. Shipping availability and the final charge are shown at checkout.

Do you ship internationally?
Availability depends on the destination, product availability, and carrier service. The destinations and rates available for your order are shown at checkout.

When do I get tracking?
When your order ships, you will receive a shipping confirmation email with tracking information where available. Allow 24-72 hours after shipment for the first tracking update to appear. See Track Your Order.

Returns and Exchanges

What is your return policy?
You may request a return or exchange within 30 days after delivery if the item meets the conditions in our Return & Refund Policy. Contact us for approval before sending anything back. Return shipping costs and refund exclusions are explained in that policy.

Products and Sizing

What does Milenzio sell?
Milenzio currently focuses on footwear, including elevator shoes, sneakers, boots, and everyday styles. The current catalogue shows the products available to order.

How should I choose a size?
Open the Size Chart link on the product page and use the chart for that exact style. Our Footwear Size Guide explains how to find the chart and measure your feet. Contact us if you need help.

How much lift does a shoe provide?
Lift-height options vary by model. Check the title, Lift Height selector, and model-specific information on the product page before ordering.

Payment

What payment methods can I use?
Available payment options may include Shop Pay, Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, and Google Pay. The methods available for your order are shown at checkout and may vary by location, device, and payment-provider eligibility. See Payment Methods and Billing Terms & Conditions.

Customer Support

Email: official@milenzio.com
Customer support hours: Monday-Friday, 09:00-18:00 HKT (UTC+8)
Website: https://www.milenzio.com

When will customer support reply?
We aim to respond to customer inquiries within 1-2 business days. For an existing order, please include your order number.

Business Information

Milenzio is operated by SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED, a company registered in Hong Kong.
Business address: Workshop 60, 3/F, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: official@milenzio.com